Privacy Policy

Introduction

Welcome to cg99, Bangladesh's most beginner-friendly online casino and sports betting platform. At cg99, we understand that your privacy is important to you, and we are fully committed to protecting the personal information you share with us. This Privacy Policy explains, in plain English, what data we collect, why we collect it, how we use it, and what controls you have over your own information.

By accessing or using the cg99 platform — whether to place cricket bets, spin the slots, enjoy live casino games, or simply browse — you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team with any concerns.

Information We Collect

To provide a safe, fair, and personalized experience, cg99 collects several categories of information from its users. We collect only what is necessary for the purposes described in this policy.

• Registration details: full name, date of birth, email address, mobile phone number, and account username.
• Identity verification documents: national ID card (NID), passport, or other government-issued identification as required for KYC compliance.
• Financial transaction data: deposit amounts, withdrawal requests, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers.
• Device and technical data: IP address, browser type, operating system, device model, and session activity logs collected automatically when you use the platform.
• Gameplay and betting history: records of games played, bets placed, outcomes, and platform interactions used to ensure fair play and improve our services.

In all cases, we aim to collect the minimum necessary data. We do not collect sensitive information such as biometric data, religious beliefs, or political opinions unless explicitly required and disclosed.

How We Use Your Information

cg99 uses the information we collect strictly for legitimate purposes related to running a safe, compliant, and enjoyable platform for our users in Bangladesh. Specifically, we use your data to:

• Create and manage your cg99 account, verify your identity, and ensure your account security.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods securely and accurately.
• Provide customer support and respond to your queries, complaints, and account-related requests in a timely manner.
• Prevent fraud, money laundering, underage gambling, and other prohibited activities through automated monitoring and manual review.
• Personalize your experience on the platform, including showing relevant game recommendations and promotional offers suited to your preferences.
• Improve the cg99 platform through analytics, testing, and research — always using aggregated or anonymized data wherever possible.

Data Sharing and Disclosure

cg99 does not sell, rent, or trade your personal information to any third party. However, to deliver our services properly, we may share limited data with trusted partners under strict confidentiality obligations. These partners include:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket) to complete transactions you initiate.
• Identity verification services that assist with KYC checks to confirm your age and identity before account activation.
• Game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) who may receive anonymized gameplay data for game integrity and technical purposes.

We may also disclose your information when required by law, regulation, or a valid order from competent authorities. In all other cases, your data stays within the cg99 ecosystem and is never disclosed without a lawful basis.

Payment Data and Financial Security

All financial transactions on cg99 are handled with the highest level of care. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are processed through encrypted channels and are never stored in plain text on our servers.

We use SSL encryption across our platform to safeguard data in transit. Our payment infrastructure is regularly reviewed to align with current industry best practices for financial data security. If you suspect any unauthorized activity on your account, please contact our support team immediately.

Cookies and Tracking Technologies

cg99 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small files stored on your browser that help us remember your preferences, keep your session active, and understand how users interact with the platform. The main types of cookies we use are:

• Essential cookies: necessary for the platform to function correctly, including login session management and security tokens.
• Performance and analytics cookies: help us understand which pages and features are most popular, so we can improve the platform over time.
• Preference cookies: remember your settings such as chosen language, time zone (Bangladesh Standard Time, UTC+6), and display preferences.

You can control or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may affect your ability to log in or use certain features of the cg99 platform.

Data Retention

cg99 retains your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. In general, account information is retained for the duration of your account's active status and for a period thereafter as required for legal, audit, or dispute resolution purposes.

Financial transaction records are typically retained for a minimum of five years in line with standard financial compliance requirements. When data is no longer needed, we securely delete or anonymize it so that it can no longer be linked to you personally.

Your Rights as a User

cg99 respects your right to know about and control your personal data. As a registered user of our platform, you have the following rights with respect to your data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to correction: if any of your information is inaccurate or incomplete, you may request that we correct it.
• Right to deletion: subject to applicable legal retention requirements, you may request that we delete your personal data.
• Right to object: you may opt out of receiving marketing communications from cg99 at any time by contacting our support team.
• Right to portability: you may request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact our support team at the email address provided in the Contact section below. We will respond to all verified requests within a reasonable timeframe.

Third-Party Links

The cg99 platform may contain references to third-party services, including payment gateways and game providers. While we take care to work only with reputable partners, cg99 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with independently of our platform.

Children's Privacy and Age Restriction

cg99 is strictly for adults aged 21 and above. Our platform is not directed at, and should not be used by, individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that data from our systems. Parents and guardians are encouraged to monitor their children's online activity and ensure they do not access gambling platforms.

Changes to This Privacy Policy

cg99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will notify you by updating the 'Last Updated' date at the top of this page and, where appropriate, by sending an in-platform notification.

Continued use of the cg99 platform after any policy update constitutes your acceptance of the revised Privacy Policy. We strongly encourage you to review this page periodically so you stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to reach out to our support team. We are available 24/7 to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

Email: [email protected]